Privacy Policy
Ollie's Automotive
Last updated: April 2026
---
1. INTRODUCTION
Ollie's Automotive ('we', 'us', 'our') is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights in relation to it.
By using our website (olliesautomotive.com.au) or contacting us to book an inspection, you agree to the practices described in this policy.
---
2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:
- Name and contact details (phone number, email address)
- Vehicle details (make, model, year, VIN, registration)
- Inspection booking details (date, time, location)
- Payment information (processed securely via third-party payment providers — we do not store card details)
- Any other information you choose to provide when contacting us
We collect this information when you contact us by phone, email, or through any enquiry or booking form on our website.
---
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Arrange, confirm, and carry out vehicle inspections
- Communicate with you about your booking or inspection report
- Send your completed inspection report
- Respond to enquiries or feedback
- Maintain our business records
We do not use your personal information for marketing purposes without your consent, and we do not sell or share your information with third parties for their own marketing.
---
4. WHO WE MAY SHARE YOUR INFORMATION WITH
We will only share your personal information where necessary, including:
- Third-party service providers that assist us in delivering our services (e.g. PPSR check providers, payment processors, report delivery platforms)
- Where required or permitted by law
All third parties we engage are expected to handle your information securely and in accordance with applicable privacy laws.
---
5. HOW WE STORE AND PROTECT YOUR INFORMATION
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to those who need it to carry out our services.
We retain your information for as long as reasonably necessary to provide our services and meet any legal or business record-keeping obligations. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
---
6. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This information is collected in aggregate and is not used to identify you personally. You can disable cookies through your browser settings, though this may affect your experience on the site.
---
7. ACCESSING OR CORRECTING YOUR INFORMATION
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.
---
8. COMPLAINTS
If you have a concern about how we've handled your personal information, please contact us in the first instance and we will do our best to resolve it. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
---
9. CONTACT US
For any privacy-related questions or requests, please contact:
Ollie's Automotive
Email: [insert email address]
Phone: [insert phone number]
Website: olliesautomotive.com.au
---
10. CHANGES TO THIS POLICY
We may update this privacy policy from time to time. The current version will always be available on our website, with the date of the last update shown at the top of this page. We encourage you to review it periodically.
---
This policy is intended as a guide and does not constitute legal advice. Ollie's Automotive recommends seeking independent legal advice if you have specific compliance concerns.